Medi-Stim, Inc.

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Medi-Stim, Inc.
217 Industrial Court
Wabasha, MN 55981

Toll Free:
1-800-363-STIM
Ph: (651) 565-2400
Fax: (651) 565-2410
sales@medi-stim.com


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Product Support F.A.Q. Ordering Info About Us
   

Ordering Information

How to Order

Option 1: Click Here to Order Online

Option 1: CALL Medi-Stim at 1-800-363-7846

Option 2: FAX the completed order form to 1-651-565-2410.

Option 3: EMAIL the completed order form to
sales@medi-stim.com

 

Download the Order Form

Terms & Conditions of Sale

Acceptance of Terms: Customer agrees to all TERMS AND CONDITIONS OF SALE when purchasing from Medi-Stim, Inc. Medi-Stim, Inc. reserves the right to change these terms at any time without notice.

Payment

Customer’s payment terms are at the sole discretion of Medi-Stim, Inc. at any given time. Medi-Stim, Inc. reserves the right to change the payment terms at any time without notice. Upon default of payment, Medi-Stim, Inc. shall be allowed to place the account on hold, reject or cancel any pending or future orders, void any product warranties, and take legal action to collect payment if necessary. All funds must be submitted in US Dollars.


Credit or Debit Cards: Visa, MC, Discover, or American Express cards are accepted at time of purchase and may be required as primary, additional, or sole form of payment. For credit cards outside the USA, a 5% convenience charge will be applied. A 3% convenience charge will be applied to pay any open invoice, including any additional finance charges. It is the customer’s responsibility to make sure there is sufficient credit available on the credit card before submitting for payment. If a charge is declined, Medi-Stim, Inc. will notify the customer, and the order will not be shipped until the charge is approved.

Net 30 Terms / Open Account: Medi-Stim, Inc.’s credit application must be submitted and approved prior to the release of any open account Net 30 terms order. Depending on the references provided, the application could take up to 2 weeks for approval. Payment will be due within 30 days from the date of invoice, which is usually the ship/service date. Any past due balance past 30 days will be subject to a 1.5% finance charge per month. . A 3% convenience charge will be applied to pay any open invoice, including any additional finance charges. Medi-Stim reserves the right to place any account on hold if account is past due. Further collection and/or legal action to the maximum allowed under state and federal laws will be enforced if necessary. Medi-Stim is not obligated to honor any warranty or provide warranty service until Medi-Stim receives payment in full for the merchandise. To download and submit a Customer Application please click here: ( INSERT HYPER LINK HERE ).

Returned Check Fee: There will be a $35.00 returned check fee for any check returned for non-sufficient funds or payment of funds. Any additional bank fees or charges will be applied to customer’s account and another form of payment (cashier’s check or money order) will be expected immediately.

C.O.D. orders: C.O.D. Service available only if paid with a Cashier’s Check or Money Order. C.O.D. fees apply.

Bank Wire or ACH Deposit: Please contact Customer Service for bank deposit instructions for outbound electronic wire transfers or ACH deposits. Additional inbound banking fees may apply. Please check with your bank for more information regarding outbound fees.

PayPal: Payments can be made through our PayPal account: sales@medi-stim.com. A 5% convenience charge of gross amount will apply.

Order Acceptance

Medi-Stim, Inc. reserves the right to refuse or cancel any order at any time, unless otherwise agreed to in a written agreement signed by both customer and Medi-Stim, Inc.

Minimum Order

Medi-Stim, Inc. has a low $15 minimum order requirement. Orders less than $15.00 (excluding freight) will incur a $3.00 minimum order fee.

Pricing & Availability

All orders are subject to acceptance by Medi-Stim, Inc.  All products are subject to availability and prior sale.  All prices are subject to change without prior notice.  Medi-Stim, Inc. is not responsible for pricing, typographical, or other errors in the price list, catalog, website, or any published materials offered by Medi-Stim, Inc. and reserves the right to refuse any orders resulting from such errors. 

Price Discrepancies: Customers will be notified before shipment of goods if price discrepancies appear on customer’s purchase orders or if new prices are in effect at time of order. All merchandise will be invoiced at prices in effect at time of shipment.

Invoicing Discrepancies: We realize mistakes happen every now and then, even though we try very hard not to. If customer notices an item on their invoice was over-charged, it is the customer’s responsibility to notify Medi-Stim, Inc. within 30 days of the invoice date to receive an adjustment. No adjustments will be made after 30 days of the invoice date. Also, if Medi-Stim, Inc. notices an item was under-charged on the customer’s invoice, Medi-Stim, Inc. reserves the right to notify customer within 30 days of the original invoice and re-invoice the customer for the difference.

Sales Tax

Unless the customer provides Medi-Stim, Inc. with a valid resale and tax exemption certificate applicable to the purchase of Product and the Product ship-to location, the customer is responsible for sales and other taxes associated with the order.


Shipping & Handling


Order Processing: Although Medi-Stim, Inc. tries very hard to ship orders the same day, it is not guaranteed, including Overnight and Expedited packages. Same day shipping can be requested if orders are received by 1:00 pm CST.

 

Method of Shipping: Our standard method of shipping is UPS Ground, insured, to all destinations in the U.S., including Alaska, Hawaii, and Puerto Rico, unless customer requests otherwise. P.O. Box, APO, FPO, and Virgin Island addresses must be shipped via U.S. Postal Service (USPS). International orders are usually shipped via USPS, unless otherwise arranged by customer and Medi-Stim, Inc. Medi-Stim, Inc. reserves the right to choose the appropriate carrier based on customer needs, cost and delivery schedules, when sending orders, backorders or custom orders.

Freight Charges: Customer is responsible for all freight costs. Expedited shipping and special handling instructions are available at additional costs. Freight charges are F.O.B. Wabasha, MN 55981 USA, unless otherwise noted. Shipments outside the USA may be subject to import charges and duties which are the responsibility of the customer or recipient. Medi-Stim, Inc. may have the item shipped directly from the manufacturer or a third party under certain circumstances, usually to save transit time if in a backorder situation. Backorders are assessed freight charges.

Backorders / Non-stock Items: Customers will be notified before shipment if any item ordered is on backorder or is a non-stock item, with estimated date of shipment. Customer has the option to have the order sent as-is and the backorder sent later, or have the order held to ship complete. Backorders take priority over regular orders when backordered items are restocked. Customers will be notified when a backordered item is shipped or if the item is no longer available. Backorders are assessed freight charges.

Drop Shipments: Medi-Stim, Inc. would be happy to drop ship products to your customers. The $15.00 minimum order requirement will apply to all orders. Medi-Stim, Inc. will not ship any regulated Class II medical device directly to an individual without a copy of the prescription. Please make sure the drop-ship address is correct and that someone will be available to accept the package. If any package is returned by the carrier due to incorrect address or non-delivery or acceptance of package, the customer will also be responsible for the return freight charges. Please instruct the recipient to check the shipment and its contents immediately after delivery, and customer must notify Medi-Stim, Inc. immediately of any damage or missing products. Medi-Stim, Inc. reserves the right to pass along any extra charges incurred by carrier for any drop shipments, such as an address correction, delivery intercept, or return freight charges.

Custom Ordering

All custom orders, including private labeled items are subject to the manufacturer's terms. Additional time is usually needed to process these orders. Additional non-published fees and minimum order requirements may apply to custom order/private labeled items. Custom Orders and Private Labeled Items are non-returnable.

Damaged or Missing Products

Medi-Stim, Inc. takes great care in filling, checking, and packing orders. On rare occasion, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. All shipping discrepancies or damaged package claims will be honored when communicated to Medi-Stim, Inc. within 15 business days of the invoice date or within 7 days of receipt. Damage to a shipment must be noted with the carrier at time of delivery.  Failure to do so may void any damage claim and the customer will be responsible for the loss. 

Please contact Medi-Stim, Inc. immediately after discovery. Customer must possess the original packing material, shipping box, and all contents of the shipment in order for product replacement or compensation for loss to take place. Packaging and contents must be available for inspection by carrier for insurance/loss claim purposes. Medi-Stim, Inc. tries very hard to make sure all orders are packed, weighed, and shipped correctly and takes frequent inventory counts to make sure on-hand inventory levels match the current system data.


Please follow these instructions whenever you receive a shipment:

  1. Carefully inspect each carton for damage.
  2. Check shipment against carrier’s delivery receipt to make sure you received all cartons.
  3. Have the driver note shortages or damage, even if slight, on the delivery receipt.
  4. Immediately open all cartons and inspect for concealed damage. If you find damage, document the damage and keep the box or any contents of your package until the claim has been resolved.
  5. Compare the contents of the shipment to the accompanying packing slip.
  6. Contact Medi-Stim, Inc. customer service immediately to alert any damage or shortage.

Defective Products

Although Medi-Stim, Inc. carries high quality products, we realize that sometimes there may be that occasional time when a defective product was sent without our knowledge. We apologize if that occurs. Consumable disposable accessories such as batteries, lead wire cables, or electrodes included as part of a device system are not covered under the defective product coverage, unless the defect is discovered and reported to Medi-Stim, Inc. within the first 7 days after product delivery. For all other products, customer has 30 days upon receipt of the product to report any defect. When any defective product is reported, Medi-Stim, Inc. will first try to trouble-shoot over the phone with the customer or end-user to make sure it is not a user-error or a normal characteristic or function of the product. If the item is considered to be defective, Medi-Stim, Inc. will offer to repair or replace the product at no additional charge, and at its discretion, may issue a call tag to retrieve the product. Once the product has been received and inspected by Medi-Stim, Inc. and determined to be defective, Medi-Stim, Inc. will pay for the freight to send the repaired or replacement product back to the customer. If the product is clearly determined to not be defective, then the item will be shipped back to the customer and the customer will be responsible for all the return freight charges as well as the original call tag charges.

Product Warranties

Original warranty directly from manufacturer, if stated with product, takes first priority. Warranty periods and terms vary from one product to another. Some products do not have any warranty. Warranty does not cover damage occurred from normal wear and tear, abuse, neglect, alteration of the product, or from multiple-patient use for single-patient devices or supplies. Warranties are non-transferrable and applicable to original purchaser only. All warranted devices that Medi-Stim, Inc. sells are recorded with their serial numbers, purchase date, invoice number, and cost amount for proof of warranty effective dates. There is no warranty coverage for consumable disposable accessories that accompany the stimulator device such as batteries, lead wire cables, or electrodes unless the defect occurs or is discovered and reported to Medi-Stim, Inc. within the first 7 days after delivery. If an item is under warranty, and the item is repaired or replaced, then the warranty for that product resumes for the remaining period of time from the original warranty. If an item is no longer under warranty, then Medi-Stim, Inc. will offer customer repair estimates or replacement options. The customer is responsible for all freight charges to and from Medi-Stim, Inc., regardless of warranty coverage, unless offered otherwise by Medi-Stim, Inc. Medi-Stim, Inc. is not obligated to honor any manufacturer’s warranty or provide warranty service until Medi-Stim, Inc. receives payment in full for the purchased merchandise.

Product Returns

New and Unopened Returns: Any merchandise returned for credit must be made within 30 days of the original purchase invoice date. Medi-Stim, Inc. will only accept products in new, resalable condition, and in their original packaging. Opened or used products are not accepted. Customer must contact Medi-Stim, Inc. to request the return and obtain a Return Authorization number (RA#) prior to sending back any product. The RA# must be printed on the outside of the shipping box. Medi-Stim, Inc. will not accept any product return package without the RA#. All returns must be accompanied with a copy of the original product purchase invoice and a statement as to the reason for the return, especially for any repairs.

Medi-Stim, Inc. will not issue credit for any product received after 30 days from original purchase invoice date. Returns on devices are subject to a minimum 25% restocking fee. All other approved product returns are subject to a minimum of 15% restocking fee for handling, repackaging, and return to stock. Customer is responsible for any freight charges incurred for returning products except for errors or damages made by Medi-Stim, Inc. Damages to returned products incurred due to insufficient or poor packaging may reduce the amount of credit. Returned packages that are lost or damaged during shipment back to Medi-Stim, Inc. are the responsibility of the customer. For added security, please send returns using a carrier that can provide tracking of shipment, fully insured. Credits will be applied back to the customer’s account, or refunded by check if paid with a credit card and/or if no open balance exists.

Non-returnable Items: For obvious hygienic reasons, Medi-Stim, Inc. cannot accept returns for credit on opened and used products, especially skin care products such as skin preps, lotions, creams, gels, and other personal care products, or for any worn clothing, conductive garments, vests, supports and braces, or for batteries, expired or used patient electrodes or lead wire cables. Custom ordered, custom packaged, and private labeled products are non-returnable.

How to send a Return:

  1. Call Medi-Stim, Inc. at 1-800-363-7846 to request product Return Authorization Number (RA#).
  2. Include a note stating purchaser’s name, address, phone number, a copy of the original purchase invoice, and a statement as to the reason for return.
  3. Package the return in a study box with sufficient packing material to protect merchandise from damage in transit.
  4. Write the RA# on the outside of the box. Packages without the RA# will be refused.
  5. Send package, properly insured, to: Medi-Stim, Inc., Returns Dept., 217 Industrial Court, Wabasha, MN 55981.
  6. Obtain and keep your proof of return, such as a tracking number from UPS or FedEx or proof of mailing certificate from the United States Postal Service, until you have received notification of credit from Medi-Stim, Inc.


© 2014 Medi-Stim, Inc.
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